ANWB

De route is prachtig mooie natuur en prachtige dorpen en steden. De hotels zijn prima alleen in elk hotel krijg je toch de mindere kamers en geen balkon of meest ongunstig gelegen. Boekt de anwb juist expres de mindere kamers dat vraag ik me af

Heb 7 hele fijne en goed georganiseerde wandelvakantie in de Harz gehad met bagage vervoer. Hotels waren prima en de reisdocumenten compleet.

Een prachtige rondreis, geweldig geregeld door Rasman op Sumatra en Chris op Java. Op Bali geen vasts reisleider en de agency moest nog even dingen fine tunen maar de excursies waren erg leuk.
Het is een vermoeiende reis met tussenvluchten maar wij vonden het zeer de moeite waard met vele hoogtepunten waaronder de oerang oetangs op Sumatra.
Op Bali misschien een hotel kiezen dat iets centraler ligt ivm de enorme drukte op weg maar alles was verder fijn geregeld.

**Subject: Horrible Experience with ANWB: Abandoned in the Snow and Unjustly Billed**

⭐☆☆☆☆

I've been a member of ANWB for two years, primarily for roadside assistance after a flat tire incident in 2022. My confidence in ANWB was shattered in December 2023 when I experienced another flat tire on the first snowy evening of the year, stranded far from civilization.

Calling ANWB for help was a nightmare. Despite providing my membership number, name, old and new addresses, and year of birth, the representative couldn't find my membership. My Dutch-speaking boyfriend and I spelled everything out clearly, but she claimed my membership was canceled and left me without any assistance.

Believing my membership had been terminated, I discarded my ANWB card. Fast forward to last week, I received an SMS demanding €92. Shocked, I tried calling ANWB, only to be on hold for two hours. I sent an email instead, but by the time I received a response, the fee had been transferred to a collection agency and increased to €137.

When I finally spoke to another representative after another long wait, I was told that I should have updated my address. However, I couldn’t access my account to do so, the same reason I couldn’t get assistance when I needed it most. I had no way of receiving the initial bill since it was sent to my old address. Being told that I had no membership, I did not anticipate further communication or charges.

This experience has been beyond frustrating. ANWB not only failed to provide the immediate assistance I needed but also unjustly billed me for a membership they said was canceled. I am now facing unnecessary collection fees and immense stress. I urge ANWB to investigate this matter and rectify their systems to prevent such mishaps from happening to others.

Avoid ANWB if you value reliable roadside assistance and transparent billing. This has been a horrendous experience, and I hope no one else has to go through what I did.

**Verdict:** Look elsewhere for dependable roadside assistance.

Op de rondreis met op de ms Dutch Melody, was er een ouder echtpaar als reisleiding. We hebben niet veel, of beter niets gezien van hun reisleiding.
We hadden het idee dat ze er een snoepreisje van maakten.
Jammer We hebben veel beter meegemaakt op groepsreis.